Welcome to the Willy's Tire FAQ section! Here, you'll find answers to some of the most common questions our customers have. If you have any additional queries, feel free to reach out to our customer service team.
1. What types of wheels and tires do you offer?
At Willy's Tire, we offer a wide range of wheels and tires for various vehicles, including passenger cars, SUVs, trucks, and performance vehicles. Our inventory includes brands known for their quality and reliability, catering to all driving preferences and conditions.
2. How do I choose the right tires for my vehicle?
Choosing the right tires depends on several factors:
- Vehicle Type: Ensure the tire is compatible with your vehicle's specifications.
- Driving Conditions: Consider your typical driving environment (e.g., city driving, off-road, or highway).
- Tire Type: Decide between all-season, summer, winter, or performance tires based on your needs.
- Tread Life: Look for tires with a tread life rating that suits your driving habits.
If you're unsure, our knowledgeable staff is here to help you find the perfect fit!
3. What is your return policy?
We accept returns for most new, unopened items within 30 days of delivery. For more detailed information about our return process and non-returnable items, please visit our Return Policy Page. Please note that custom orders and used items cannot be returned.
4. Do you offer tire installation services?
Yes! We provide professional tire installation services at competitive rates. Our trained technicians ensure that your tires are installed safely and effectively. You can schedule your installation appointment when placing your order or contact us for more details.
5. How often should I rotate my tires?
It is generally recommended to rotate your tires every 6,000 to 8,000 miles, or as recommended by your vehicle’s manufacturer. Regular rotation helps promote even tire wear, extending the lifespan of your tires and improving vehicle performance.
6. What is the warranty on your tires?
Warranty details vary by manufacturer and tire type. Most of our tires come with a manufacturer’s warranty that covers defects in workmanship and materials. Please check the warranty information provided with your tire purchase, or contact us for specific details.
7. Can I order tires online?
Absolutely! Our website allows you to browse our extensive inventory and place orders online conveniently. Simply select the tires you need, follow the checkout process, and choose shipping or pickup options based on your preference.
8. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and financing options. Please check our website's checkout page for more details on available payment methods.
9. How can I contact customer support?
If you have further questions or require assistance, you can reach our customer support team:
- Phone: (416) 736-4727
10. Do you have a physical store?
Yes! We have a physical store located at 1766 Dundas St E, Mississauga, Ontario L4X 1L8. Feel free to visit us for personalized service, tire installations and to browse our extensive selection.